Frequently Asked Questions

Where do you ship to?

We only ship to UK mainland, please visit the delivery page on our website.

I have an enquiry

Please email info@leonandlily.co.uk.

I will need my order by a certain date

We try to get orders out ASAP, if urgent please email info@leonandlily.co.uk.

What if I am not in when my delivery arrives?

All deliveries will need to be signed for. If our customer is not around when the delivery arrives this will go to your nearest depot for collection.

Can I amend/cancel my order?

Once orders are placed we cannot cancel the order.
Please ensure all information is entered correctly e.g. size, address, colour.

I still have not received my refund

We aim to process refunds within 48 hours. Due to this depending on who our customer banks with, our customer should receive a refund within 5-7 working days.

How long will my order take to arrive?

We try to get our orders out the same day, the orders are placed providing we have the stock ready.

How will I know when my order has been despatched?

You will receive an email with your order number and tracking number once dispatched.

How do I return or exchange an item?

Please visit the returns page on our website. All orders must be returned in the condition they are received in and within 14 days of receiving delivery.